Part of the IS&T Regional Infrastructure support team, the role holder will undertake day to day management of regional core systems and provide 2nd level support for IS&T staff around the APAC region. This position holder will be required to participate in a 24X7 on call rota with some evening and weekend work will be required.

 

Key Responsibilities

 

  • Day to Day Management of Industry Standard Systems in a heterogeneous environment.

  • Implementation of new Servers/Storage technologies and platforms.

  • Responsible for the maintenance and support of Microsoft AD/Wsus, Citrix farms, Radia, Trend and Tivoli

  • Authoring of technical documentation including installation and support procedures.

  • Delivery of Briefing and training sessions to IS&T staff on newly deployed products.

  • Ensuring Compliance to policies, standards & best practices on Technology, Process and Security for IS&T Infrastructure.

Qualifications, Experience & Core Competencies

  • Proven ability to design solutions and manage projects without supervision.

  • Service delivery and customer focused with strong analytical & problem solving Skills.

  • Good inter personal skills with strong ability to diffuse tense customer situations

  • A sense of urgency to complete tasks and assignments

  • Accustomed to working in a variety of team structures

  • Effective communication skills, both oral and written

Technical Skills

  • Electrical / Electronics / Computer Engineering Diploma with 7 years or Degree with 5 years working experience on IT Technical Support and Implementation roles.

  • Minimum of 2 years experience of installation, configuration and troubleshooting of Citrix environment

  • Citrix Certifications: CCA (Citrix Certified Administrator), MSAM (MetaFrame Secure Access Manager), CSG (Citrix Secure Gateway), and CCEA (Citrix Certified Enterprise Administrator)

  • MCSE Certification

  • Working experience in building and managing Radia servers

  • Knowledge of ITIL, managing SQL server and networking would be an advantage

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General CV submission 


 

Country: Singapore
Employment Type: Full time
Salary: Open