To provide technical expertise and input to very complex issues and will plan and schedule work and supervise a large group of staff on a day-to-day basis ensuring quality, productivity and system availability objectives are met.

  • Undertake very complex tasks within the team and provide technical expertise to others.
  • Ensure that all out of line operational issues are escalated in accordance with company technical escalation process.
  • Monitor adherence to technical and quality standards for own area and ensure full compliance with established procedures.
  • Ensure the most effective utilization of resources, planning, scheduling and monitoring the work of the team. Ensure the delivery of cost effective and quality services in line with our contractual obligations thereby achieving high levels of customer satisfaction.
  • Review and report on the performance of the team, identifying resource requirements where appropriate. Communicate relevant information to the team.
  • Identify and act on opportunities to improve existing processes and work methods, implementing changes as appropriate.
  • Liaise with key customers, account managers and colleagues, providing expert technical guidance and advice in support of a customer issue.
  • Ensure statistical data is maintained and reported to management, field staff and customers as required.
  • Act in support of major business development opportunities providing technical input, judgment and an understanding of the customer's business.

Knowledge and Experience

  • Typically degree qualified with a relevant technical qualification and at least 3 years supervisory work experience.
  • Overall 5 years exp
  • Prior experience in supporting Wintel, Novell or Lotus Notes servers is a must.

 

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Country: Singapore
Employment Type: Full time
Salary: Open