Snr Technical Support Engineer (vmware storage, remote support)

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The primary responsibility of the Senior Engineer- Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

  • This position focuses heavily on RA Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
  • This position supports modifying and maintaining Microsoft ACL tables (file/folder permissions), Active Directory Architecture, Microsoft clustering, and performance monitoring techniques on server software and hardware.
  • The position supports VMWare ESX 3.x, 4.x, 5.x, 6.x systems and must have experience managing these environments in a production environment.
  • Provides troubleshooting assistance remotely via telephone and email on products to RA field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
  • Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the RA representative or customer when the problem is solved.
  • Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform RA personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance


Qualifications & Requirements

  • 4 year of IT/ Engineering degree
  • 2+ Years’ relevant experience
  • Experience with multiple types of server and storage hardware.
    • Discrete servers
    • Blade servers
    • Storage Area Networks
  • Experience with Active Directory tools and utilities. 
    • VMWare management console
  • Understanding of EMC SAN Storage hardware
  • Familiarity with network and san switching technologies
  • Strict adherence to company standards and procedures.
  • Excellent trouble shooting skills
  • Demonstrate Knowledge RA Products

Scope of Work

Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative ways and effective ways. Receives assignments in the form of objectives and determines the process by which to meet goals.

Desirable Requirement

  • Ability to handle high pressure work conditions.
  • Interested on RA technologies training
  • Commercial Skills
  • Good Interface between Business Units
  • Windows 2003/2008/2012/2016 MSCE/MSCA/MCITP/MCP
  • VMWare Certification (VCA/VCP)
  • Background and understanding of IT controls and compliance.
  • Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
  • Understanding of ISA, ANSI, NEMA, NEC and NIST standards.

Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

Working Hours
Part of SEA support team of more than 10 supporting manufacturing/industrial clients based in SEA including Singapore
Monday to Friday 8.45am to 6pm (office based)
Rostered Early morning once a month from 6am to 2pm (work from home)
Rostered Saturday work (once or twice a month) - with off in lieu compensation