L3 Engineer - Netapp Storage

APPLY using Our Form Refer A Friend

• Expert product and service support
• Level 3 specialists are generally the most highly skilled product specialists (Primary-Netapp, Secondary-Intel / other Storage boxes)
• Escalation support from L1/Field Engineer/Customer
• Access to the highest technical resources available for problem resolution or new feature creation.
• Tier 3 support attempt to duplicate problems and define root causes, using product designs, code or specifications.
• Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem. New fixes are documents for use by Level 1 (PMC) and 2 (TOC) personnel
• R&D on new product / solution
• BOM creation
• Call-homes configuration
• Managing lab and setup training
• Assisting L1 during any down time