Account Service Delivery and Operations Manager (Financial Services Sector)

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  • Direct and assign service delivery resources to ensure effective delivery of end-to-end services for managed services accounts
  • Maintain accountability for account specific service problems and for prioritizing work requests.
  • Manage 'delivering to contract' performance standards and client measurements, ensuring targets are met or exceeded
  • Identify and manage service improvements to increase customer satisfaction.
  • Works with project teams to integrate new, enhanced and existing service offerings for the account.
  • Support the development of new business proposals and introduce new technology.
  • Manage account related budgets and expenditures in alignment with the cost base.
  • Maintain approval authority for expenditures for the account in line with the authority matrix
  • Maintain broad technology awareness.


  • Degree in Engineering, IT or its related field
  • Customer oriented and self-driven
  • Proven leadership and drive teams of various IT disciplines
  • Min 6 years of solid experience in a multiple customer-based service delivery role.
  • Good interpersonal and communication skills with proven ability to build, sustain and influence relationships across all levels of organization
  • Requires proven project management skills i.e. competent in project planning and control with a good understanding of operational processes
  • Ability to work in a fast paced environment and juggle competing priorities
  • Good knowledge in ITIL processes
  • May have an expertise or comprehensive knowledge of a particular technical specialty or industry



General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open