Senior Operations Executive/Manager (KL, Malaysia, IT Testing Services)

Environment:

The executive works in a fast paced environment in a professional office setting. There may be significant autonomy, and thus significant responsibility.

Function
As a front-line staff for our Client, the role is responsible for burst mode testing which include managing all paper based testing and mobile testing activities.

Traits
Good communicator
High degree of flexibility
Meticulous in detail planning/documentation
Experience in managing paper based test would be an advantage
Able to work under pressure
Project Management experience would be an advantage
Past working experience in the learning space would be an advantage

Regional Experience
Late Twenties to Early Thirties

Responsibilities
0. Recruitment./training of Proctors (examiners)
1. Maintaining documentation on setup policies, client practices and procedures.
2. Maintain duty roaster for admin day staffing
3. Manage pre/actual/post admin day activities
4. Co-ordinate with logistics company in ensuring packages received in a secure manner
5. Reporting of venue testing readiness
6. Protect security of all software and testing environment
7. Monitor environmental conditions and keep them within established limits
8. File report with corporate office for any occurrence which falls out side acceptable guidelines
9. Maintain all testing environment to our client's corporate standards at all time
10. Accept responsibility for special projects as assigned by supervisor
11. Able to work over weekend/shift timing occasionally

Authorities
1. Refuse to administer tests if candidate identification is not acceptable or appropriate authorization is not presented
2. Terminate tests if security is breached
3. Contact property management to maintain environmental conditions within acceptable limits
4. Maintain appropriate levels of inventory used in all testing venue

Skills:
0. Experience dealing with the public from a position of authority
1. Verbal skills to communicate effectively
2. Ability to handle multiple tasks at one time
3. Ability to read and interpret documents such as safety rules, operating and maintenance instructions
4. Able to design workflow
5. Good Communicator/Facilitators
6. Self-starter
7. Ability to write routine reports and communicate effectively
8. Good usage skills in using Excel/Macro

EDUCATIONAL REQUIREMENTS:
Degree preferred. Five to Eight years experience in operations and managing of paper based test.
Base in KL
Willing to travel up to 30% of their time
Reports to: Manager or Director (depending on the years of related experience)