Regional Technology Manager (strategies in support ops)

Our client is a global business process outsourcing services and solutions organisation.

This ROLE seeks to provide leadership in the development, deployment and maintenance of technology strategy, standards and support so as to aid the service delivery organisation (SDO) in their global delivery strategies for MNC outsourcing clients

Development, communication and execution of the company Regional Technology Strategy, implemented including;

Evaluation and adoption of Emerging technologies so as to achieve productivity benefits to the company support processes

Architecture design, development & build

Enhancement, optimization, integration, and scaling up of existing system environments

Infrastructure refresh , new technology deployments

Data centre and server consolidations & optimization

Development, communication and execution of the company's Regional Technology Standards. Architecture and development standards are adhered to through audits and change control process.

Development and compliance to Security and Certification plans

Manage the regional technology support team, providing;

Issues escalation

Release Management

Administrative support

Training

Technology analysis support

to a range of stakeholders.

Business Continuity Planning and Disaster Recovery planning and execution that supports DSST BCP & DR plan
Support customer engagements as necessary

Requirements

. 8-10+ IT experience

. Knowledge of and experience in business analysis, business consulting, project methodologies and management.

. 3+ in Technology Strategy development

. 3+ years experience development of architecture for multi-technology integration taking into consideration Application/Workflow, Framework, Middleware, Web servers, Database, Networks and Hardware

. Track record in working with staff and client personnel in the implementation and use of architectures, standards and guidelines for the specification and management of external stakeholder environments

. Policy and Procedure development

. Previous experience managing projects and virtual teams

. Bachelors level qualification in Information Management, Computer Science or related disciplines

. Strong Regional Support Operations Implementation, Enhancement and Management experience

. IT Architecture certification

. ITIL, Security Certified

. Asia including Japan experience