Customer Support Manager (SEA, databases, OS, data coms)

  • Reporting to customer support director APAC 
  • Currently will have Zero downline reports
  • Set-up, manage, control and follow-up on Technical product support for South-East Asia KEY accounts and prospects.
  • To provide the customers of South-East Asia (and Pacific) with adequate answers, solutions and assistance concerning all technical related questions


Main accountabilities  
  • Advise and assist the customer with adequate product support (30%)
  • Support internal customers in consolidating technical information (30%)
  • Support sales account and project manager in technical topics or issues (20%)
  • Define actions to improve the customer support process in order to improve on the KPI’s and to increase the customer satisfaction. (20%)
Day to Day
  •  Support on all product releases
  • Onsite customer visits / workshops/ field test support: several per month (customer dependant)
  • Very regular contact with technical contacts at customer via telephone, email, …

Soft Skills
  • Quality driven
  • Strong problem solving skills
  • Excellent communication
  • Customer focus
  • Good planning skills

Qualifications and Technical Skills:
  • Work experience of minimum 3 years
  • Educated up to degree level preferably with a technical focus
  • Understanding and experience of basic software programming
  • Understanding of Relational Database (preferred)
Telecommunications and Offboard Applications: understanding of
  • Handset Operating Systems (e.g. Android, Symbian, …)
  • Telecommunications Carrier Environment
  • Application Stores, Offboard Application implementation and contents aggregation
  • Experience in being a driver on Client side of the business
- Application platforms environment and APIs


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General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open