Technical Service Manager (WAN Network/Telecoms)

1. serve as the service manager for customers to conduct reviews, reports and meetings

2. work with helpdesk to drive for faster resolution of problems

3. provide technical support to project management team for service installation

4. will require after-hour work (no time specified)

5. Ensure that all day to day client related issues, queries, and requests are addressed in an efficient, accurate and timely manner and

ensuring that preventative measures are taken to avoid recurrences

6. Develop good working relationship with team members, helpdesk and suppliers

7. Developing relationships with sales ensuring the customers' requirements are well managed

8. fair amount of administrative work is required

9. maintain the correct and updated records in the operation systems

10. have good knowledge of telecommunication products

11. have good technical knowledge of Layer 1-3 (Physical - IP Layer)

Essential Experience:

1. Knowledge and experience of the telecommunication services

2. Excellent problem solving skills

3. Highly analytical and objective, with an ability to think "out the box"

4. Ability to communicate at senior levels (written reports, formal correspondence, presentations, etc)

5. Good verbal and written English, Mandarin

6. Customer service skill is a must

7. Ability to identify, scope and deliver change projects

8. able to work independently with minimal supervision

9. self-motivated and will initiate to assist other team members within/outside of the same office

General CV submission

Country: Singapore

Employment Type: Full time

Salary: Open