Territory Operations Manager (Australia / New Zealand)

To develop, maintain and report on all components of the relationship with new and existing Prometric channel partners in a given territory as efficiently and effectively as possible while meeting specified service levels, achieving high performance in test delivery and candidate satisfaction while instilling a culture for proper partner behavior. Implement a high level of business management, measurements of financial cost drivers and awareness of competitive market place.
To be the single point of contact for sites, capturing and communicating information/requests and passing it on to the relevant parties within our client's org. and, finally, ensuring that tasks have been executed.  

To ensure testing centers under your direction meet specified performance, quality and candidate service goals for a disparate, demanding, client base.            
To assist and contribute to the effective management of the regional network including overall client relationship, budget preparation and staff management with particular emphasis on Test Centre Operations. 
Responsible for selection of and negotiation for the opening of new test centers in compliance with all terms of our delivery agreement, obligations to clients and prevailing standards in Performance Management.  At the same time, the TOM will lead the decision-making internal communications processes in the deactivation of sites for non-performance and ensure execution as indicated in suspensions, terminations, site audits and other remedial actions as may be suggested by Performance Management staff. 
Responsible for metrics compliance, as set internally, or individual clients, enhancing client confidence in our client's performance. 
To liaise with the finance, client and technology groups to ensure customer support is optimal, continuous and in compliance with internal and external expectations, projects, standards and policies. 
To grow existing business by working with partners, emphasizing and developing ‘Star' sites to expand their our client's technology based testing offerings.   
To increase visibility of our client by providing superior branding and customer service within existing customers 
To manage the test center environment and staff, establishing individual goals and best practices reviewing performance as necessary, identifying training needs and providing career development. 

To ensure fulfillment of demand, fluctuations and volume requirements as set forth Client Services, while ensuring high standards in candidate service and test delivery.  This includes managing test center capacity, utilization, labor and taking ownership of the entire candidate experience. 

1.  Strong oral and written communication skills in the English language.   
2.  5 years working experience, 2-4 of which is in Operations, including experience managing people remotely, preferably in the fields of information technology, retail, education or multi venue management. 
3.  Demonstrate ability to understand market needs, identify and assess prospective site locations, facilities and demographic market areas. 
4.  Outgoing, and possessive of a personality driven by creating   exemplary customer service. 
5.  Strong interpersonal, relationship building and teamwork skills 
6.  Proficiency in Microsoft Word, Excel and Power Point 
7.  Demonstrated ability to work independently, and travel up to, or more than 50% of the time 
8.  Possess a sound understanding of and ability to converse and liaise with channel partners on issues touching on information technology and functionality of proprietary test administration hardware and software.   
9.  Strong attention to detail, customer service and follow-through skills 
10.  Education - Minimum 2 year diploma (or Associate's Degree) from an accredited academic institution, with a concentration in business management or other international business discipline; or equivalent experience.  A 4-year degree in related fields is desired.

APPLY for this post


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open