Role: 80% technical, 20% customerm management

 

- To have overall ownership of Customer IPVPN network/design and manage customer's organic growth.

- Work closely with Pre-Sales on complex designs to provide technical advice and validation.

- Provide post sales support.

- Validate/manage change management process.

- Review network performance and design, identify the measures to improve the efficiency and service level.

- Perform level 3 technical support and escalation from the Operations team to resolve highly complex technical issues on IPVPN.

- Take the lead in handling difficult or chronic problems, identifying root cause and preventive measures.

- To attend regular Customer service review meetings and perform VPN audits as required.

- Maybe required to work odd hours occasionally to implement network changes for Global accounts.

Requirements

- Good Degree in Computer / Electronics Engineering, or any other relevant discipline.

- At least 5 yrs of work experience in customer-facing organisations within the IT industry, preferably from Telco background.
- Possess good knowledge and understanding in Internetworking, IP routing protocols, voice and troubleshooting for MPLS/IP VPN based networks.

- Knowledge of VoIP/IPT is an added advantage.

- Experience with Cisco routers/ switches.
- Candidates with CCNP or CCIE certification is desirable.

- Familiar with Unix/Linux and scripting will be added advantage .

- Customer/Vendor Management experience.
- Good communication skills, committed and a team player.