The role of the Project Manager is to manage and lead the project team, providing support and guidance to effectively deliver the services to the DSO customers.  The Project Manager will play a senior role in respect of one or more of the customers for whom he/she will be responsible for.  

 

SPECIFIC RESPONSIBILITIES  

 

Role  

1.  Accountable for consistent definition/planning/implementation of projects within time/scope/budget; using standard project management tools and procedures  

2.  Deliver the technical solution into the client environment by providing professional project leadership/direction/control  

 

Responsibilities  

1.  Project definition/planning/implementation management of the technical solution within planned timescales/scope/budget through a multi-cultural & multi-disciplinary virtual team  

2.  Use standard project management tools and procedures to deliver consistent and high quality projects  

3.  Primary interface with the client and account teams for the project  

4.  Manage client expectation throughout the project lifecycle  

5.  Obtain the required resources from (internal/external) to complete the project  

6.  Financial Management during the project to ensure timely use of project budget  

7.  Handover to Service Operations the completed technical solution  

8.  Purchase order generation through the e-procurement system  

 

Key Requirements  

1.  Project management and complex implementation experience (6-10 years) within the telecommunications, networking and preferably Cisco environment global projects  

1.  Certification achieved in recognized project management methodology (PMI/PRINCE2)  

2.  Experienced in managing and delivering projects in multinational environment  

3.  Proven experience in setting up the project team; identifying, selecting and appointing project resources to deliver the technical solution  

4.  Proven experience in setting and monitoring performance against project milestones  

5.  Strong focus on delivery and attention to detail  

6.  Good understanding of voice, IP and data products; and capabilities  

7.  Able to structure and prioritize work packages around client and project requirements  

8.  Able to simplify complex solutions and present to senior management and business leaders  

9.  Excellent written and verbal communication; and presentation skills  

10.  Virtual team & sub contractor management  

11.  Commercially astute  

12.  Good problem solving  

13.  Creative/strategic thinking  

14.  Conflict management  

15.  Effective stakeholder management  

16.  Good interpersonal skills  

17.  Influencing & negotiating skills  

18.  Proven ability to work effectively as part of a wider team  

19.  Self starter with strong personal drive  

 

Key Accountabilities  

1.  You are accountable for the level of satisfaction that nominated customers perceive that they receive from our client for the services provided through our client.  

2.  You are accountable for the level of existing revenues from the nominated accounts and for developing a plan to grow the revenues in those accounts.  

 

Performance Measures  

1.  Customer satisfaction based on VOC ratings, Accolades or Complaints  

2.  Total revenues for services supplied to the nominated customer  

3.  Business opportunities identified and developed jointly with Account Manager  

4.  SIP management to be completed on time  

5.  Revenue: effort metrics  

 

KEY REQUIREMENTS (RELEVANT EXPERIENCE & TRAINING)  

 

Key Interfaces  

1.  Customer senior management and operational contacts  

2.  All  internal management  

3.  Internal Service managers  

 

Educational Qualifications & Working Experience  

1.  Degree in IT, Business or equivalents  

2.  At least 7 years working experience in the service industry. Experience in Telecommunication and customer service is required. Experience in serving financial sector is required.  

3.  Virtual team and people management experience is required.  

4.  ITIL and Cisco CCNA are required.