Regional Operations Manager (Field Server Support Operations)

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Our client has 40+ years of trusted IT Infrastructure Support for Mid-market and Large Enterprises with solid portfolio of fortune 500 clients predominantly in the financial services and manufacturing sectors.


Operations managers are tasked with overseeing the organization’s day-to-day activities and provide leadership for daily operations for a major client.

Duties would include by not limit to the following:

  • Managing local, and remote, teams of IT support engineers across multiple countries in APAC region.
  • Participate in the recruitment process to select the most competent individuals.
  • Setting staff schedules, formulating workplace standards and policies
  • Ensuring that projects are completed on time and on budget.
  • Assessed staff performances and workloads and issued warnings to employees delivering poor performances.
  • Identify ways to reduce costs and improve efficiency.
  • Ensure all rules and regulations are followed.
  • Find ways to increase quality of customer service. Building and maintaining a healthy relationship with customer.
  • Implemented new policies and strategies to enhance productivity.
  • Diagnosed and resolved escalation that could not be resolved by Field Engineers.
  • Take ownership of customers issues and follow problems through to resolution.
  • Mitigating and solving escalations with urgency and determination.
  • Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports.
  • Building and maintaining a healthy relationship with customer.
  • Ensuring that quality services are delivered with regards to the agreed SLA.
  • Research and/or address any complaints or concerns reported and implement corrective measures as applicable.


  • Proven work experience as Operations Manager or similar role.
  • Proven experience in managing remote teams
  • Leadership ability.
  • Great team player.
  • Knowledge of organizational effectiveness and operations management.
  • Excellent communication skills.
  • Understand the importance of time management.
  • Good motivational skills.
  • Strong negotiation skills.
  • Outstanding organisational skills.



  • English (Spoken & written)
  • Any other language



General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open