L3 IT support engineer

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Our client was incorporated in 2007 and has progressively established their presence in the region in countries like Vietnam, Japan, Australia and China. Working closely with leading-edge manufacturers and product vendors, both globally and locally, the company has gained recognition as a trusted technology provider offering value-added products and services to their customers.

Our client provides a one-stop solution to businesses for IT infrastructure build-outs, private and public cloud adoptions, web hosting and application development, business digitization, end-to-end with simply a single-point of contact.


The Level 3 IT Support Engineer handles escalated support requests from Level 2 Engineer where they can’t handle as well as any projects that require on-site implementation. When help is needed the L3 IT Support Engineer can turn to the Team Leads and Technical Manager for guidance and support.


  • Responsible for Level 3 support and escalations for network and System issues;
  • Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
  • Monitor network to ensure optimum performance, reliability and availability;
  • Work closely with internal and external teams for problem resolution;
  • Perform maintenance and upgrades of systems and networks;
  • Check on resource utilisation for trending and capacity planning purposes;
  • Adhere to policies on change management to ensure success of such projects;
  • Implement security measures and ensure that policies are followed to reach the required level of security.


  • From time to time the projects team will need additional resource to help deliver projects on-site.



  • Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively
  • Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager


  • Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
  • CCNA certification would be an advantage
  • At least 3 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Good knowledge of cloud concepts and networking
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal



General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open