Desktop Security Support Specialist (level 3)

{JLinkedApply companyid=2428569 email=This email address is being protected from spambots. You need JavaScript enabled to view it. jobtitle=Desktop Security Support Specialist (level 3) joblocation=Singapore themecolor=#5573b7 phone=true}

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(Preferred for Singapore based candidates)

Main Tasks:

• • As an active member of the tier 3 (global) support team, ensure that all open tickets are daily attended on time according to the KPIs required.
  • Tickets that cannot be resolved should be promptly escalated to Tier 4 and thoroughly followed up
  • To raise awareness of resolution to Tier 0 to Tier 2 via job aids, knowledge sharing and training. Objective here is to reduce Tier 3 incident tickets to a minimum.
  • To provide input and recommendation to global team and team lead on fixes and process improvements
  • To participate in calls initiated by Service Desk, Service owners, team leads as and when necessary to address service related issues.
  • To participate in global technical calls, team meetings as be updated on changes on the infrastructure and processes
  • To actively participate in Proof-by-concept (PoC) / Pre-pilot initiated by application owners and provide support during these stages.
  • To backup other team members in their absence.

REQUIREMENTS

• Demonstrate knowledge in the area of
  • Client Security : Antivirus, Personal Firewall, Single sign-on
  • Hard disk encryption : Self-encrypting disk, Pre-boot authentication, bitlocker
  • SmartCard support : Infrastructure, Certificates, SmartCard handling
  • Public Key Infrastructure (PKI) technologies
• Experience in the support and maintenance of the above
• Knowledge of the "Best Practices" in the chemical or related industry with a good understanding of the regional business processes.

Education:

• Diploma Graduate, majoring in the areas of Information Systems, Computer Science or Engineering.
• ITIL certification preferred

Working experience:

• At least 3 to 5 years working experience in tier 3 PC and infrastructure support

Soft Skills

• Good communication and interpersonal skills
• Establish very good communication skills at all hierarchy levels in the company. Must be able to develop and establish cooperation and rapport with colleagues at all working levels and of different nationalities.
• To produce presentation slides for communicating the technology solution to be regional and local IS/IT community.

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open