Network Security Engineer (L2 support , shift )

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(Preferred for Singapore based candidates)

RESPONSIBILITIES

• Provides Level 2 Incident management and Problem management support
• Complete Adhoc assignments as may be assigned by the team manager
• Experience in leading a technical call in troubleshooting incidents towards resolutions
• Experience in performing remote technical support
• In dept understanding of operational knowledge of loop prevention protocols like spanning tree protocols
• In dept understanding of operational knowledge for troubleshooting of routing protocols like EIGRP, OSPF, BGP, RIP, etc
• In dept understanding of firewalls and different deployment architecture
• In dept understanding of sniffer and how to use sniffer for troubleshooting purposes
• Ability to analyse and rectify complex faults on network
• Manages day-to-day client interaction and expectations, clearly articulates ideas and thoughts verbally or through mail
• Create, Review and Approve changes through change management process
• Experience in working in NOC environment desired

REQUIREMENTS

• Minimum 4 years of related experience with prior experience in Security Level 2 support.
• Having prior technical (Security VPN/Firewalls & Networking LAN/WAN) experience is an advantage
• Technical experience preferably with the following domain knowledge –

-       Security (Firewalls, VPN)

-       Remote Access Service

-       Routing protocols

• CCNA, CCNP certification preferred, Knowledge of any of the following:
• Cisco, Riverbed, Juniper, Nortel, Mcafee, Checkpoint, VitalNet
• Should have exposure to ITIL, proven client focused skills, ability to ascertain priority levels
• Ability to work in an international & multi-cultural environment
• Ability to work in a team environment
• Ability to work in Global NOC environment desired
• Ability to prioritise & multitask
• Excellent interpersonal skills; able to relate and interact effectively at all levels
• Good communication skills both written and verbal.
• Excellent client service skills and client facing skills
• Flexible and adaptable to meet the teams needs

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open