Regional Technical Analyst (Service Delivery Tools n Practice)

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(Preferred for Singapore based candidates)

Provide technical presales, implementation and delivery expertise support for mega, regional and global contracts
Provide training and second level technical support to the Opco Technical Analysts
Collect and analyse requirements and translate into platform configuration for mega, regional and global deals.
Define, implement and maintain regional standards for platform configuration, service delivery processes and reporting
Develop customised reports and solutions when required to meet clients or operations needs
Deployment of technology to the region in alignment with regional standards and strategy
Document regional technology standards
Participate in evaluation and acceptance testing of new technology tools
Document and submit Feature Enhancement Requests and Bug fixes
Participate in regional and global teleconferences as required

Skills / Essential Job Functions:

Interpret business requirements into solution specifications
Communicate and articulate business needs and desires to technical community
Relate technical solutions into business terminology for all user types (field and HQ)
Understand and review technical documentation
Provide Training as required
Read terms and conditions, statements of work, service level agreements to determine how best to incorporate such into the application
Travel is required

Essentials

Bachelors Degree in IT / Computer Science, or equivalent skills and certification
5 years experience in the IT field
5 years experience with digital printing, finishing and mailing workflow related technologies and associated applications
Strong PC and Microsoft Office Suite skills required (advanced user)
Strong problem solving skills required
Use of critical thinking required
Leadership Skills
Strong communication skills
Attention to detail required
Highly motivated
Ability to interact with people from different levels and backgrounds
Ability to shift from individual contributor to team player as required

Desired

2 to 5 year managed service operations particularly print room, mailroom and creative services.
Understanding of contractual language
Project management certified
Problem solving skills demonstrated to identify and resolve critical issues
Web, database and reports related developments experience especially using Microsoft .NET technologies.
1 years experience operating in an international environment
Ability to work independently
“Can do” attitude
Good understanding of information security