Regional Technical Analyst (PMS Service support tools)

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Act as Subject Matter Expert in Service Support Software Tools in support of PRINT Management Services (PMS) delivered for customers. Software Tools include Asset Management, Change Management, Incident Management , Problem Management, Release Managenent
Configuration, design, deployment, and maintenance of these software tools in Operation Support Centre
Report Administration — scheduling/subscription/troubleshooting
Manage effective deployment of these tools and third party solutions

Deal Pursuit Support

Configuration and design of tools during presales DESIGN phase of PMS deal pursuits.
Help to define specific requirements resulting in the creation, update, delivery, and maintenance of PMS projects

Regional Support to in-country Technical Analysts

Provide technical support to in-country TA
Train and upgrade in-country TA competencies in PMS tools
Provide support to in-country TA in their pre-sales engagements

Training

Represend Technology Team in internal sales training and customer presentation events

3rd Part Software Integration

Establish and build necessary interfaces to enable integration with third party financial or billing systems
Work with third party supplier development team to facilitate software enhancements
Support client escalation on 3rd party software integration issues

Projects