Regional Technical Analyst

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(Preferred for Singapore based candidates)

Provide technical presales, implementation and delivery expertise support for mega, regional and global contracts
Provide training and second level technical support to the Opco Technical Analysts
Collect and analyse requirements and translate into platform configuration for mega, regional and global deals.
Define, implement and maintain regional standards for platform configuration, service delivery processes and reporting
Develop customised reports and solutions when required to meet clients or operations needs
Deployment of technology to the region in alignement with regional standards and strategy
Document regional technology standards
Participate in evaluation and acceptance testing of new technology tools
Document and submit Feature Enhancement Requests and Bug fixes
Participate in regional and global teleconferences as required

Skills / Essential Job Functions:

Interpret business requirements into solution specifications,translate Statement of Requirements (SOR) into technical and implementation requirements
Subject Matter Expert for second level support for the region
Communicate and articulate business needs and desires to technical community
Relate technical solutions into business terminology for all user types (field and HQ)
Understand and review technical documentation
Provide Training as required, service deployment, mega deal implementation, etc.
Read terms and conditions, statements of work, service level agreements to determine how best to incorporate such into the application
Travelling maybe required

REQUIREMENTS

Bachelors Degree in IT / Computer Science, or equivalent skills and certification
3 years experience in the IT field (managing servers and network)
Strong PC and Microsoft Office Suite skills required (advanced user)
Strong problem solving skills required
Use of critical thinking required
Leadership Skills
Strong communication skills
Attention to detail required
Highly motivated
Ability to interact with people from different levels and backgrounds
Ability to shift from individual contributor to team player as required

Desired

3 years experience in Managed Print Services industry.
Understanding of contractual language
Project management certified
Problem solving skills demonstrated to identify and resolve critical issues
Web, database and reports related developments experience especially using Microsoft .NET technologies.
I years experience operating in an international environment
Ability to work independently
"Can do" attitude
Good understanding of information security