Technical Support Analyst (L1/l2 helpdesk)

{JLinkedRecommend companyid=2428569 counter=right productid= }

{JLinkedApply companyid=2428569 email=This email address is being protected from spambots. You need JavaScript enabled to view it. jobtitle=Technical Support Analyst (L1/l2 helpdesk) joblocation=Singapore themecolor=#5573b7 phone=true logo=http://www.bizlinksresources.com.sg/templates/siteground6/images/header.jpg}

APPLY using Our Form
(Preferred for Singapore based candidates)
(Preferred for Singapore based candidates)

• Provide high level technical support and training for internal / external global client applications and infrastructure services, including user support of custom business applications, troubleshooting of technical problems and technical liaison between global user community, local and corporate IT
• Provide IT administration and service desk support for internal customer globally within a centralized shared service center
• Response to user requests and incident / problems via online / phone / email and log them into service desk application according to establish procedures
• Provide first and single point of contact (SPOC) for global end users pertaining to new / previously reported IT issues and resolutions to increase productivity
• Provide 1st to 2ndlevel technical remote support for global applications, common infrastructure, system and desktop client
• To work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets
• Develop professionally in order to increase technical, functional, and interpersonal competence
• Continue to refine Customer Satisfaction skills to better service the client
• Other duties as required

Requirements:

• Possess a Diploma in Computer Science or equivalent
• Possess at least 1 to 8 years of IT Service Desk / Helpdesk / Desktop Support experience, providing L1 and L2 support is mandatory
• Experience in remote support is mandatory
• Prior exposure in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous
• Prior exposure in working directly with internal / external clients and providing user support of client applications, PC/Windows network infrastructure and custom business applications
• Proficient in Microsoft OS, MS Exchange, MS Office, Active Directory, Network connectivity and VPN
• Proficient in Microsoft Windows 2000/XP workstation/server, MS office suite (e.g. Outlook, exchange, office etc), Microsoft Active Directory administration, LAN networking, VPN and TCP/IP
• Possess knowledge on MS SQL Client/Server and Internet concepts and techniques
• Microsoft MCTS/MCITP/MCDST/MCSA certified an advantage.
• Customer service oriented and good problem solver
• Possess good communication and interpersonal skills
• Able to work on 4 days rotating permanent night shift, on weekends and public holidays
• Able to commence work immediately or with short notice is highly advantageous
• This is a contract renewable role, with a possibility to convert to permanent

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open