Global Service Desk (Network services)

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(Preferred for Singapore based candidates)

Provide first line diagnostics and Tier 1 troubleshooting technical support to clients via telephone, email or web.

  • Work with telecommunications and service providers globally to ensure timely fault resolution, escalating within our providers when necessary.
  • Monitor network performance across a variety of platforms and proactively manage related event notifications.
  • Manage tickets till problem resolution
  • Remedy Ticketing system Logging
  • Dispatch cases to Tier 2 in a timely manner for additional investigation when appropriate.
  • Produce reports – e.g. major outages, fault resolution, statistics, etc.


  • CCNA or demonstrable equivalent experience.
  • Service Desk experience (at least 3 years).
  • Demonstrable knowledge of MPLS, TCP/IP, OSPF, HSRP, BGP, RIP v2.


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open