Global Service Desk (Network services)

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(Preferred for Singapore based candidates)

Provide first line diagnostics and Tier 1 troubleshooting technical support to clients via telephone, email or web.

Work with telecommunications and service providers globally to ensure timely fault resolution, escalating within our providers when necessary.
Monitor network performance across a variety of platforms and proactively manage related event notifications.
Manage tickets till problem resolution
Remedy Ticketing system Logging
Dispatch cases to Tier 2 in a timely manner for additional investigation when appropriate.
Produce reports – e.g. major outages, fault resolution, statistics, etc.

Requirements