Salesforce Business Analyst /Developer/ Administrator

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(Preferred for Singapore based candidates)

Our client is a REGIONAL BPO services company. She seeks a Business Analyst / Salesforce.com Administrator

KEY responsibilities

• Drive Sales productivity through business process improvements
• Maximize the value from Salesforce.com platform.
• Drive User adoption throughout the company
• Function and Technical Support

Job Description

• Function as Salesforce.com subject matter expert (SME).
• Business Requirements Gatherings and Analysis
• Salesforce Platform Functional Configuration
• User Training
• Troubleshoot and resolve Salesforce issues at functional and technical level
• Manage escalations to vendor if needed.
• Reporting and Dashboard Customisation for Functional stakeholders
• Documentation and maintaninance of CRM operational processes
• Project Implemention on new enhancements

Interactions

• Business Unit Leaders from Sales, Customer Service , Marketing etc
• Fuctional Users, Vendors

Job Requirements - Minimum Bachelors or Associate degree.

• Good communication, and presentation skills.
• At least 1-2  years Salesforce.com Administrator
• Prior programming background is highly advantageous
• Experience working in a professional services business domain preferred.
• Ability to managine constantly changing priorities and challenges.
• Ability to understand business processes and systems.
• Good time and project management skills.

Budget: Up to 90K pa

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open