Network Engineer (Global Monitoring, Level 1.5)

APPLY using Our Form
(Preferred for Singapore based candidates)

• Provide timely and effective proactive surveillance management on managed network products and services.
• Provide reactive network troubleshooting support escalated from global service desk
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside according to the customer contracts, SLAs and monitoring requirements.
• Participate in problem resolution and cause analysis.
• Maintain process, procedures and support documentation of network products and services being supported.

Education Requirments

• Diploma or Degree in Computer Science, Data Communications, Electrical Engineering (or equivalent)
• Certification in Cisco in CCNA a plus
• ITIL certification (e.g. Foundation, Change, Incident and Problem management) is preferred.

Technical Skills Requirements

• Min 1 year of experience in network management preferred.
• Experience or knowledge of HP Openview, InfoVista, EMC SMARTS, Netcool preferred.
• Knowledge of concepts and the use of network management toolsets.
• 1-2 years experience in a networking Call Center preferred.
• Some knowledge of data transport technologies, topologies, standards and infrastructure are desirable.
• Experience using trouble-ticketing and service management systems preferred.
• Ability to effective at various levels of internal and external customers.
• Knowledge of Microsoft Office applications.

Soft skills Requirements

• Excellent verbal and written communication skills in English.
• Excellent customer service skills required.
• Interpersonal skills with the ability to work well with others.
• Organizational and problem solving skills.
• Ability to multitask and work under pressure

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open