Systems Engineer (Service Desk and patch management)

First line of customer support on incidents - receive calls and emails from users.
Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools based on the case management tool provided by our client
Implement/ Suggest simple, documented break-fix tasks - following the knowledge database
Answer how-to queries following a database of answers. These are typical usage questions.
Escalate incidents that are determined to be issues for resolution to our client's subject matter expert (level 2)
Software Patch Management and Preventive Maintenance

REQUIREMENTS

IT Inventory and Asset Management
Minimum Diploma in IT Equivalent.
Minimum 2 years of IT Helpdesk Level 1 Experience
Microsoft Outlook, Dynamics CRM, Office 2013/2016, Troubleshooting PC and Mobile Devices (iPhones and iPad)
ITIL Certification is advantageous

Vacancies : 4

Base salary : up to 4K

Shift Allowance:

Working Hours

AM Shift
11.00AM TO 08.00PM

PM Shift
02.00PM TO 11.00PM

Night Shift
11.00PM TO 08.00AM