Systems Engineer (Service Desk and patch management)

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  • First line of customer support on incidents - receive calls and emails from users.
  • Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools based on the case management tool provided by our client
  • Implement/ Suggest simple, documented break-fix tasks - following the knowledge database
  • Answer how-to queries following a database of answers. These are typical usage questions.
  • Escalate incidents that are determined to be issues for resolution to our client's subject matter expert (level 2)
  • Software Patch Management and Preventive Maintenance


  • IT Inventory and Asset Management
  • Minimum Diploma in IT Equivalent.
  • Minimum 2 years of IT Helpdesk Level 1 Experience
  • Microsoft Outlook, Dynamics CRM, Office 2013/2016, Troubleshooting PC and Mobile Devices (iPhones and iPad)
  • ITIL Certification is advantageous

Vacancies : 4

Base salary : up to 4K

Shift Allowance:

Working Hours

AM Shift
11.00AM TO 08.00PM

PM Shift
02.00PM TO 11.00PM

Night Shift
11.00PM TO 08.00AM


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open