Proactive Surveillance Agent (network, ITIL, level 1.5)

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(Preferred for Singapore based candidates)

You will be part of Network Proactive Monitoring team at level 1.5 working in a global command centre environment.

  • Carry out proactive fault monitoring and incident management support and co-ordinate the resolution with the appropriate resolver groups.
  • Report and escalate all observed problems to proper operational escalation points.
  • Maintain process, procedures and support documentation of network products and services being supported.

Education Requirements

  • Diploma or Degree in Computer Science, Data Communications, Electrical Engineering (or equivalent)
  • ITIL certification (e.g. Foundation, Change, Incident and Problem management) is preferred.
  • Certification in Cisco/Juniper/Riverbed would be an asset

Knowledge and skills

  • Excellent verbal and written communication skills in English.
  • Excellent customer service skills required.
  • Interpersonal skills with the ability to work well with others.
  • Organizational and problem solving skills.
  • Ability to multitask and work under pressure.
  • At least 1 year of experience in network management preferred.
  • Experience or knowledge of HP Openview, InfoVista, EMC SMARTS, Netcool preferred.
  • Knowledge of concepts and the use of network management toolsets.
  • 1-2 years experience in a networking oriental Call Center preferred.
  • Some knowledge of data transport technologies, topologies, standards and infrastructure are desirable.
  • Experience using trouble-ticketing and service management systems preferred.
  • Ability to effective at various levels of internal and external customers.

Staggered Shift Requirements

  • rotate on weekly basis
  • 1st shift 7:30am 3:30pm
  • 2nd shift 12:30pm 8:30pm
  • + 2 Alternate Weekend duties (Sat/Sun - 12 hrs). per month


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open