Data Center Technicians / Operators

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(Preferred for Singapore based candidates)

• Working in Integrated Operations Centre (IOC), the DC operator/technician will monitor all Alerts from various IT domains (e.g. applications, infrastructure, network, IT security)
• Act on alerts by either
  • escalating within SLA to the correct resolver parties OR
  • executing well-defined instructions or procedures as prescribed or as instructed by domain experts.
• Perform well-defined routine operational instructions or procedures which are formulated by and handed over from various IT domains, in accordance to an approved daily schedule (which content might differ on different days and on different shifts).
• Provide feedback on IOC documents and update when assigned (periodically only), in order to keep them up-to-date.
• Alternating day-shifts and night-shifts with teammates in accordance to a shift pattern, with sufficient breaks and shift allowances.

REQUIREMENTS

• 3-5 years working experience in an Operations Centre, performing monitoring and issuing of commands to computers and IT equipment.
• Working experience of doing shift work would be highly preferred.
• Able to read general IT instructions / procedures (in English) and execute accurately. [This part will be tested during interview session.]
• Able to communicate verbally (in English) effectively when describing IT issues.
• Interest in writing IT instructions / procedures (in English) would be an advantage.

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open