Application Support Analyst (.Net)

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(Preferred for Singapore based candidates)

Reports to the Applications Solution Architect and has no subordinates

PURPOSE

This position is required to provide functional and administrative support as a member of the Digital Technology team. The landscape predominately consists of custom built applications using .NET, MS SQL and Sybase technologies.

KEY RESPONSIBILITIES

• Ensure that Incident & Requests are being handled within agreed SLA's
• Construct and execute SQL/Sybase queries for investigation and correcting of issues
• Troubleshoot/debug application issues at all levels, including database, user interface, business logic, interfaces, file system and web/database server
• Manage a queue of support issues, based on priority, within ITSM tool Service Now
• Engage with business users via email, chat, phone, screen-share etc in the provision of support
• Pro-actively seek effective resolution of issues to the satisfaction of users
• Identify repeat incidents and suggest improvements to improve the service
• Engage with technical development teams to communicate requirements for fixes/enhancements that deliver business value
• Provide an excellent level of customer service in both written and verbal correspondence with business users and technical support teams
• Provide user training as required
• Perform unit and regression testing
• Facilitate user acceptance testing
• Maintain and build the team knowledge base for Incident and Request resolution
• Comply to corporate OHS&E policies
• Challenge the status quo, identify opportunities to stabilise/improve solutions, process and reduce effort or gain greater value from available resources
  
  

KEY SKILLS

• Excellent analytical skills, and an ability to diagnose and resolve issues quickly and effectively
• Excellent verbal and written communication skills and an ability to articulate and convey information in both technical or non-technical language as required
• Confident communicating with business users at all levels
• Ability to work as part of a team, but must be self-reliant and able to work independently
• Strong T-SQL/Sybase SQL query skills required
• Web and client applications and database concepts experience desirable, both Java and .NET
• UI development skills including HTML5, Javascript and JQuery are desirable

QUALIFICATIONS AND EXPERIENCE

• 2+ years of experience in IT Support
• Knowledge of .Net Web Applications and DB concepts, MS SQL Server/T-SQL and or Sybase queries, SDLC
• Experience in delivering IT technical service and process in line with ITIL methodology is highly desirable
• Experience in HTML, CSS3, JavaScript and jQuery is desirable
• Exposure to ITSM/Project Management Tools like ServiceNow/Jira is desirable

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open