Endpoint Protection Technical Support Engineer (Security)

Profile

The Endpoint Protection Technical Support Engineer will work within the team that is responsible for enforcing the Banks endpoint protection policies for all PC's and Servers globally within a large investment bank. The technical support engineer will work with Incident Response, the security emergency response team (dbCERT) and the security operations team (dbSOC responsible for monitoring) as well as the Service Desk and react to security events. Responsibilities include ownership assigned issues related to Symantec Endpoint Protection.

Challenges
Malware threats are constant; a structured rapid response to contain these threats is essential to the health of the organization. This position requires coordination and interfacing with internal groups, vendors, and operations groups who have resources pulled in different directions.

Job Description:

The engineer will participate in design; perform implementation, and administration of the Bank's endpoint protection solution for all Windows-based computing.

supporting Symantec Endpoint Protection infrastructure;
supporting Symantec Endpoint Protection consoles and third party reporting tools;
updating Symantec Endpoint Protection documentation;
managing/updating Symantec Endpoint Protection client group exclusions;
monitoring Symantec Endpoint Protection infrastructure health;
monitoring and managing Symantec Endpoint Protection bulletins;
managing Symantec Endpoint Protection alerts;
managing malware submission to Symantec;
Providing level-2 Symantec Endpoint Protection support.
Daily queue management of security related issues and oversee incident resolution leveraging various disciplines.
Daily distribution of protection content - 365 days per year (task split over team members).
Monitoring the Symantec Endpoint Protection environment and resolving issues.
Serve as escalation point for Desk Side, Service Desk, and Server support.

Skills and Qualifications

Required:

Must have strong Symantec Anti Virus skills, specifically SEP at administrator level. Experience of any other enterprise level anti malware applications in addition to SEP would also be of benefit.
Excellent understanding of malware and operating system vulnerabilities.
Experience installing and managing Windows XP, 2000 and 2003 operating systems (Windows 7 experience would be a distinct advantage).
Applicant must be able to effectively communicate with resources from various regions that may have limited understanding of the technology involved.
Excellent troubleshooting skills are an absolute necessity.
Have both excellent written and verbal communication skills
Team Player, Hard Worker, Self Starter, Motivated, Dependable and Accountable
A professional with effective time management and organizational skills
Strong interpersonal and organizational skills and attention to detail
Minimum BS degree or related experience
Network architecture understanding - firewalls, switches, etc.
Must be able to understand the "bigger picture" of the effect of issues on the overall environment.
Other Security-related accreditation