As part of their regional relocation exercise from Australia to Singapore, our client a global energy resources company is seeking to expand its Singapore field support team. They are looking for 3 personnel who will provide on site support of Desktop, Workstation, Laptop, End-node LAN/Voice and other technologies as required in a highly Complex business environment including trading floor and back office support operations

Key Accountabilities and Responsibilities 

Technology 

• Provide technical and administrative support of Personal Computers (hardware, peripherals and software) in an onsite capacity 

• Ability to use help desk tools to log/monitor/close client calls 

• Maintain systems software and hardware documentation and where appropriate asset system information 

• Liaise with relevant Lines of Service (LOS) to provide first level technical LAN/WAN support, system backups (servers, where required) and emergency site visits (server down, etc). 

• Perform systems management including LAN desktop management 

• Keeps current with tools to enhance team performance and achieve team objectives 

Pre-requisites 

- Outstanding software and hardware skills. 

- Strong technical background, able to provide 1st & 2nd level support. Desktop skills must include 3-5 years supporting Windows XP and Microsoft Outlook (messaging)

- Excellent problem diagnosis and solving skills. 

- High degree of motivation to solve problems. 

- Excellent communication skills. Able to deal with customers up to VVIP level

- Ability to work under pressure. 

- Excellent verbal and written communication skills.

- Help Desk and Remedy experience preferred. 

- Salary up to 3.5K