Service Delivery Manager

Reporting to the Project Director of the Project of the assigned
Project. Overall for day-to-day service delivery responsibility for
the Project(s) assigned. Execute and monitor the processes and
procedures at Customers location. To meet and/or exceed Customers
satisfaction expectations inline with project deliverables.

PRINCIPAL ACCOUNTABILITIES

1. To meet and/or exceed all Service Level Agreements signed in the
Project Agreement.

2. To manage and take appropriate corrective actions arising from any
service delays or outages.

3. To deliver projects within budget and on time.

4. To enhance or re define the process to meet the customer business
needed.

5. To manage and arrange all the resources to cover the operations
needed.

6. To Review the long outstanding ticket

7. To archive the SLA as mentioned in the contract

8. Meeting with customer regularly and highlight any operations issue
need to be addressed.

Manage the helpdesk ( call centre ) and desktop experience.

The budget is about 3.5k. to 4.5k

General CV submission 

Country: Singapore

Employment Type: Full time

Salary: Open