Desktop Team Lead (financial instituion)

- Manpower resource planning of Team strength of 11 onsite
- Monthly Management reporting of Service delivery
- Formulate processes for escalation by helpdesk call centre
- VIP (Director level) support role
- Resolve client issues, print queue mapping and drive mapping
- Configure and troubleshoot Lotus Notes issues
- Resolve internet, intranet and LAN connectivity issues
- Patching of MS updates for Win 2000 and Win XP systems
- Installation of Standard Office Apps, MS office, Adobe Acrobat products, SAP GUI, Norton Anti Virus
- Resolve hardware and software issues on desktops, setup of new system when necessary