Project Manager (BP0 document management)

Our client a BPO provider for the financial sector in area of document management

1. Conduct User Requirements Studies with the clients prior to the start of the project.
2. Perform Risk Assessment with clients, produce Incident Reports and recommend Key areas of improvement to the client during the Project Delivery Lifecycle.
3. Present the Project Management and Workflow Methodology to new prospects.
4. Conduct monthly review with the customers to identify key issues and review on monthly SLA status.
5. Direct and lead a team of operators to ensure the smooth and success delivery of the projects assigned.
6. Working closely with the operations manager to minimize project issues and risks that may occur.
7. Responsible for producing monthly project health status report for both the customer and internal stakeholders.
8. Provide monthly forecast to the AVP of PMO on the number of documents to process for the projects assigned for document processing.
9. Conduct annual audit with clients/internal auditors on the projects assigned.
10. identify key areas to improvement on the project delivery lifecycle in terms of documentation and workflow.