Technical Services Engineer (L2, APAC Support, Storage)

APPLY using Our Form Refer A Friend

Our client has Support centers in Mountain View, CA, Lehi, UT, Dublin, Ireland & Singapore, Asia. They are looking for a Technical Support Engineer to join their 24x7 Support team. You will be part of the best Support team in the industry.

You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Storage Array product.

Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.


  • Proactively seek to understand customer expectations
  • Answer and resolve support cases across all severity levels
  • Own and track customer issues using our ticket tracking system
  • Own all customer facing communications, ensuring the message is concise and professional
  • Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
  • Develops junior support engineers through training, and coaching
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally, and represent the company externally
  • Leads large multi participant customer calls, including hot escalations
  • Normally receives little instruction on day-to-day work, general instructions on new assignments


  • Minimum 5 years of experience in customer-facing, technical support work
  • Subject Matter Expert in one or more technologies
  • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
  • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
  • Experience in supporting both hardware, and software products
  • Ability to triage issues, and escalate them to appropriate engineering groups as necessary
  • Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
  • Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
  • Demonstration of subject matter expertise in one or more of the following: NFS, S3, SMB, LDAP, IPv6
  • Must be willing and able to work in an open office, team environment.
  • Ability to speak 1 Asian language a strong plus

Working Hours
  • Monday to Fridays
  • 9am to 6pm
  • No standby/ No overtime
  • May need to work rotating weekend in the future 
  • Hybrid Model :  WFH / Office

Base + 10%KPI bonu + Equities + Equities Buy Options

Number of Positions


General CV submission 


Country: Singapore
Employment Type: Full time
Salary: Open