Senior Business Operations Executive (Rewards Scheme)

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(Preferred for Singapore based candidates)

Responsibilities

• Reporting directly to the Manager, your responsibilities will include:
• Understanding and administering the Concession Policy and Schemes
• Point of Contact for Concession Schemes
• Performing end-to-end reviews and streamlining operation processes
• Identifying opportunities for operation efficiency and control improvements
• Coordinating and supervising process improvement and service excellence projects to successful completion
• Defining, negotiating and monitoring the review of KPIs, SLAs and service excellence measures
• Engaging project teams to carry out process improvement and service excellence projects.
• Interfacing with management and providing regular status updates on progress of projects/new activities/initiatives
• Taking charge of initiatives and improvement and other duties as assigned
• Able to work with other service channels champions to improve customer experience

Requirements:

• A university degree, preferably with at least 3 years’ experience in leading a team in an operational unit or handling operation related projects
• Proven success in managing process improvement initiatives
• Passionate with good project management, planning and organization skills
• Creative, quick & systemic thinking with strong analytical and critical thinking skills
• Self motivated and able to work independently with minimal supervision and with a positive attitude
• A team player with excellent interpersonal and communications skills
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time

Country: Singapore

Employment Type: Full time

Salary: Open