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Regional Project Implementation Manager (CISCO IPtel)

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(Preferred for Singapore based candidates)

  • To roll out CISCO IP contact centre project implementation across APAC countries
  • 1 year renewable contract

Requirements

  • At least 10 years of work experience in MNC and minimal 5 years of which in managing large scale global/regional projects.
  • Proven knowledge and experience in a Care Centre technologies especially telephony systems
  • Detailed knowledge of CC processes, policies and procedures is essential
  • Project management experience essential
  • Change management experience essential
  • Risk management experience essential
  • Training and facilitator experience as a preference
  • Experience of working with external suppliers/vendors as a preference.
  • Multi-Channel, Social Media experience desirable.

Necessary Technical / Functional Skills

  • Ability to lead technical discussions on Contact Center technologies/systems with users and IT resources and suppliers
  • Ability to communicate at all levels within the organisation both written and verbal in English language, and preferably at least one Asian language verbally
  • Ability to work effectively and cooperatively with fellow employees, peers from other teams and/or parts of the organisation
  • Ability to develop and maintain comprehensive project schedules which identify time frames for key project milestones
  • Ability to accept, direct and perform responsibilities and work assigned tasks as a project team member in support of the overall project
  • Can assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation
  • Ability to collect, organise and analyse data, summarise findings; develop conclusions and recommendations
  • Good presentation and facilitating skills
  • Proficient use of Office applications (Word, Excel, Project & PowerPoint)
  • Minimal 5 years experience in managing/implementing complex, large scale regional/global projects, of which at least one complete working in a quality, service oriented
Country: Singapore
Employment Type: Full time
Salary: Open